FAQ

Please click here to reserve a treehouse or the full site at Hårtwood. If you’re not seeing your preferred dates, or if you have any questions please don’t hesitate to contact us.

There are 3 treehouses that can accommodate up to 11 people at Hårtwood. The site also includes The Hydda Wine Bar, which features a selection of Canadian-made provisions, forest-inspired goods, and a distinctive wine program.

Unfortunately we do not welcome pets at Hårtwood. We do allow one dog per stay at The Baltic. Otherwise we are always happy to recommend two reputable dog boarding facilities nearby: Tails and Trails and Paws at Killara Station.

Yes! Hårtwood is an excellent place for families.

The short answer? Less than you think — and more than you realize.

Hårtwood was designed to create space for unstructured time. Slower mornings, shared meals, time outdoors, and the simple rhythm of being in the forest. Much of the experience is less about scheduled activities and more about allowing the land and the season to shape your stay.

That said, you won’t be without inspiration. Upon booking, you’ll receive our detailed digital guidebook — a curated collection of our favourite on-site rituals and off-site recommendations throughout the Haliburton Highlands. From hiking trails and paddling routes to local farm stands, Nordic skiing, hidden swimming spots, and nearby dining, everything we genuinely love and return to ourselves is included.

The Hydda, our communal bar and gathering space, is open most weekends and occasionally for special events — offering coffee, wine, and seasonal programming for both overnight guests and the local community. Details and hours are shared in advance of your stay.

For a preview, you can explore our Experiences page.

Absolutely.

Hårtwood is well-suited for intimate, design-forward weddings. We’re currently refining our official packages, so the best next step is to reach out directly — we’re happy to share details and discuss how the property could support your plans.

Each treehouse is fully equipped for a comfortable, year-round stay in the forest.

Inside, you’ll find a private bathroom with hot shower, a thoughtfully outfitted kitchen, high-quality linens and towels, and a bed designed for deep rest. Climate control ensures comfort in every season.

We provide locally roasted coffee and tea, basic cooking essentials (including olive oil and spices), and all necessary cookware and dishware.

Outdoors, each treehouse includes a private fire pit with firewood provided, as well as a BBQ with propane supplied.

Guests also have access to shared forest spaces across the property and The Hydda, our communal bar and gathering space.

All cancellations or changes to a reservation must be made via email to hello@forttreehouseco.com or by replying to your booking confirmation email. Cancellations are subject to the policy outlined below.

Reservation & Payment

A deposit equal to 50% of the total reservation value is required at the time of booking to confirm your stay. The remaining balance will be charged 30 days prior to arrival using the payment method on file.

By confirming a reservation and submitting payment, guests acknowledge that they have read and agreed to Hårtwood’s Terms and Conditions, including the cancellation policy:

Best Available Rate

Under the Best Available Rate, cancellations made 31 days or more prior to arrival are eligible for a full refund, less an administrative fee equal to 5% of the total reservation value.

Within 30 days of arrival, reservations become non-refundable and cannot be modified. All payments made toward the reservation will remain non-refundable.

Changing the dates of a reservation does not reset the cancellation window. Any new dates will be booked at the then-current available rates.

Advance Purchase Rate (Non-Refundable)

Reservations made under the Advance Purchase Rate are offered at a discounted price in exchange for committing to the reservation in advance.

These reservations are non-refundable and non-modifiable under any circumstances.

Full Property Buyouts for Events

Reservations for events are subject to separate payment terms.

A non-refundable deposit equal to one night of the full-site buyout rate is required at the time of booking to secure the reservation dates. This deposit will be credited toward your final payment, but is non-refundable.

Following the site deposit, a payment equal to 50% of the total reservation value, including the non-refundable deposit, is required at the time of booking.

An additional non-refundable special occasion site fee may apply for events such as weddings or larger gatherings. This fee will be clearly outlined and added to your reservation details prior to booking confirmation.

The remaining balance will be charged 60 days prior to arrival.

Within 60 days of arrival, group reservations are non-refundable and cannot be modified.

Rebooking Courtesy

If you must cancel within the non-refundable window, Hårtwood will make reasonable efforts to rebook the treehouse for the same dates. If the accommodation is successfully rebooked, we may offer a credit toward a future stay equal to the value of the rebooked nights, less any applicable administrative fees.

The Hydda is our on-site bar and communal gathering space. We align service with overnight guest stays whenever possible, with expanded public hours on most weekends.

During full-site buyouts (Gather), The Hydda becomes fully private to that group.

The Hydda welcomes the public on most weekends, with seasonal hours and occasional special events. Current hours are shared on our website and through social channels.

Please note that The Hydda is closed to the public during full-site buyouts and private events.

Hårtwood is intentionally set within a quiet stretch of forest, with a small selection of excellent restaurants located 20–30 minutes away. After booking, you’ll receive our curated guidebook with trusted recommendations throughout the region.

During operating hours, The Hydda offers coffee, wine, and seasonal grab-and-go items.

For those who prefer to stay in, catered dinners, prepared meal packages, and provision stocking can be arranged in advance. Each treehouse kitchen is thoughtfully equipped for guests who enjoy cooking during their stay.